RETURNS
Returns and refunds
This is a pre-launch policy outline. The final terms will be completed before Giftora accepts payment.
Eligibility
Return eligibility, time limits and item-condition requirements will be stated clearly before launch. Personalised, perishable or hygiene-sensitive products may have different conditions where legally permitted.
Damaged or incorrect items
Customers will be asked to contact Giftora promptly with their order number and clear photographs so the issue can be reviewed.
Refund method and timing
Approved refunds will be returned through the original payment method. Processing timelines will be confirmed with the selected payment provider.
Your rights
Nothing in the final policy will limit rights that cannot legally be excluded under applicable UAE consumer-protection requirements.